Does my business need to purchase the total VoIP solution from Convergetel?
No, we can supply just one or a combination of our many services such as the IP PBX, installation, broadband, VoIP call plans, etc.  It all depends on what your requirements are.

Is the voice quality of a VoIP call, the same as what I currently experience?
Call quality is no longer an issue due to the high bandwidth available with broadband access. As a matter of fact, in many cases call quality is better than that of analog telephone service because of that fact that VoIP is a digital technology.

Are we able to keep our existing telephone number if we switch to VoIP?
In most cases, yes you can and it takes a few weeks to complete. In the mean time inbound calls are forwarded to VoIP or continue to come into your business through their existing method.

Is VoIP as reliable as the Plain Old Telephone System (POTS)?
It depends on the exact nature of the specific VoIP solution. Typically, because most VoIP solutions rely on a data connection, they tend not to be as reliable as POTS. However, it’s easy to build a VoIP solution that has backup redundancy using the Plain Old Telephone System. Which means you get the reliability of POTS (should the VoIP fail) as well as the savings and extra functionality of VoIP.

Our PABX still works fine, can we continue to use it?
We have numerous customers where we have simply added an ATA to their existing PABX to get them onto VoIP. Some customers even combine POTS and VoIP by using POTS for inbound calls and VoIP for cheaper outbound calls.

Can we use a single broadband connection for both VoIP and internet access?
You sure can. You just need to ensure that your network is configured to give VoIP traffic priority over data. When we provide broadband as part of our solution we configure the broadband devices to do this for you.